What to Say When Words are Hard

Sometimes finding the right words to comfort someone feels difficult. The other person may misunderstand what is being said or react defensively if they are overwhelmed by strong emotions. Thoughtful and empathetic phrases, however, can help bridge gaps and show others that they are valued and cared for.
The What to Say When Words Are Hard poster serves as a helpful guide for anyone needing ideas on phrases that comfort someone going through a challenging time. Examples of these phrases include “I’m here for you,” “You have my support,” and “Your feelings are valid.”
Displaying this poster in a visible location reminds kids and teens to choose kind words when speaking to others. Caring adults can use these phrases in their own conversations to set a good example and help them appreciate how powerful these words can be.
They can also practice these phrases together during role-playing activities or discussions about empathy and emotional support.
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References:
- Hellström, L., & Beckman, L. (2021). Life challenges and barriers to help seeking: Adolescents’ and young adults’ voices of mental health. International Journal of Environmental Research and Public Health, 18(24), 13101. https://doi.org/10.3390/ijerph182413101
- O'Neill, A., Stapley, E., Rehman, I., & Humphrey, N. (2023). Adolescent help-seeking: An exploration of associations with perceived cause of emotional distress. https://doi.org/10.31234/osf.io/zwahs
- Stunden, C., Zasada, J., VanHeerwaarden, N., Hollenberg, E., Abi-Jaoudé, A., Chaim, G., Cleverley, K., Henderson, J., Johnson, A., Levinson, A., Lo, B., Robb, J., Shi, J., Voineskos, A., & Wiljer, D. (2020). Help-seeking behaviors of transition-aged youth for mental health concerns: Qualitative study. Journal of Medical Internet Research, 22(10), e18514. https://doi.org/10.2196/18514
- Muthusamy, Senthil Kumar. (2019). Power of positive words: communication, cognition, and organizational transformation. Journal of Organizational Change Management. 32. 103-122. 10.1108/JOCM-05-2018-0140.
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